Return and Exchange Policy
triggsire shoes whilst being hand made are bound to have some differences between pairs and colours may vary they go through stringent quality checks to ensure you have receive an near perfect product. However, if you are not satisfied for the reasons listed below, we have an exchange policy.
Terms of Exchange:
You must initiate the exchange within 10 days of receiving the product. To be eligible for an exchange, the product must be unused and in the same condition that you received it. It must also be in the original packaging. We only replace products if
(a) you have a size issue,
(b) if the product has a manufacturing defect or
(c) if the product is damaged while being shipped to you.
Please take extra care while trying your shoes to ensure the leather soles are not damaged. We recommend trying them in a carpeted area incase you need to initiate an exchange.
How to exchange your product:
To complete your exchange, we require a receipt or proof of purchase. You should email us your proof of purchase, photos of the shoes including the soles and reason for exchange to firstname.lastname@example.org We will respond to your email with our initial approval or rejection of your exchange within 48 hours.
If your initial request is approved, we will request that you send the product back to us with a tracking number, The shipping costs for returning your product will be borne by you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the final approval or rejection of your exchange depending on the condition of the shoe if it is in line with the photos initially sent.
If approved, the shipping of your replacement product will be initiated. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not accept refunds.